At the heart of great customer service is knowledge. The better we understand the products and brands we offer, the better equipped we are to help our customers find the right solutions for their needs. That’s why we recently brought our team together for a dedicated training and development day:…
These days, people don’t just search Google when they’re looking for something or need a recommendation. It’s becoming more common to open ChatGPT, Claude, or another AI tool. Some people even ask AI before asking their colleagues or friends – and depending on your colleagues or friends, that may be…
Not everyone is meant for the classroom – some people are born to build. James never had a five-year plan. In fact, he wasn’t even sure what he wanted to do after school. He didn’t thrive in lectures, but he always loved figuring things out – bikes, Meccano, anything he…
When you think of welding, what comes to mind? Sparks flying, maybe? Big machinery, heavy gloves, masks with darkened lenses? That’s part of it, sure, but it’s also about precision, creativity, and building the future, literally. From bridges and ships to renewable energy and even art, welding is at the…
Starting a new job is always a challenge. But starting one as the managing director’s wife? That comes with a unique set of expectations – and pressure. In 1997, Marianne Edwards found herself stepping into exactly that situation. With a background in private health insurance, she’d built her own career,…
From Mini Cabs to IT Director! Have you ever heard of a ‘sliding doors moment’? It refers to a small action or decision that ends up having a huge impact on the course of your life. These things happen to us all the time. It could be missing a bus,…
How many times have you thought to yourself, things happen in life for a reason? The curveballs you’re occasionally thrown that you didn’t see coming. A sudden shift in direction that feels like whiplash. Sometimes change isn’t a good thing, but every so often it turns out to be exactly…
Have you heard the phrase, don’t go into business with family or friends? If you think about it, working with a sibling or close family member can pose quite a few risks and plenty could go wrong. What if you can’t agree on something important? What if you keep arguing?…