We've been getting some super feedback from customers through our surveys, and we always enjoy reading the comments and suggestions which might help us improve our service. It's also nice to know when we've got it right too!
For those of you who use the website, you'll have noticed the regularly updated comments on the homepage. We've had all sorts of ideas and messages of thanks posted, even from customers as far afield as Australia! Everyone is important to us, no matter how big or small the order, and we want our service to offer the best customer care possible. When the people in the know put forward their suggestions, we like to think we take them onboard.
Here's a look at one of our recently received feedback surveys.
Overall Quality of Rapid Experience = 10
Appearance and Ease of Use = 10
Enough Product Choice = Yes
How Competitive = Very
Goods Arrived = Very Quick
Goods Well Packaged and Arrived In Good Order = Yes
Quality of Communications = Impressive
Received Good Value For Money = Yes
Use Us Again = Yes
Recommend Us = Yes
Use comments in Marketing = Yes
Receive Monthly Newsletter = Yes
Additional Comments = Once again Rapid Welding have surpassed themselves. Even stuff they had to back order arrived very quickly and they kept me informed throughout the entire process. Hugely impressed with their service, I really am. A firm like this deserve to do well. I will certainly be placing more orders with them, and if i wanted to purchase an entire new machine I would DEFINITELY be placing my order with them without any doubt whatsoever. Really truly impressive service.
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