{"id":624,"date":"2015-03-04T14:52:00","date_gmt":"2015-03-04T14:52:00","guid":{"rendered":"https:\/\/rapidweldingbl.wpenginepowered.com\/?p=624"},"modified":"2025-03-14T11:41:22","modified_gmt":"2025-03-14T11:41:22","slug":"customer-feedback-we-really-do-listen","status":"publish","type":"post","link":"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/","title":{"rendered":"Customer Feedback &#8230; We really do listen!"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading624_a7690f-f3, .wp-block-kadence-advancedheading.kt-adv-heading624_a7690f-f3[data-kb-block=\"kb-adv-heading624_a7690f-f3\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_a7690f-f3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_a7690f-f3[data-kb-block=\"kb-adv-heading624_a7690f-f3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_a7690f-f3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading624_a7690f-f3\">Inviting all our customers to complete a short feedback survey following a purchase\/order is standard practice. It is completely optional, but a very useful tool in ensuring that we provide all our customers with the best possible experience when purchasing welding supplies, a matter that has always been and will continue to be of great importance to us.<\/p>\n\n\n<style>.kb-image624_aefd03-d4 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image624_aefd03-d4\"><figure class=\"aligncenter size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/rapidweldingbl.wpenginepowered.com\/wp-content\/uploads\/2024\/10\/listening-ear-1-300x300.jpg\" alt=\"\" class=\"kb-img wp-image-626\" srcset=\"https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/listening-ear-1-300x300.jpg 300w, https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/listening-ear-1-150x150.jpg 150w, https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/listening-ear-1.jpg 481w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p>Recently we received the following survey results:\u00a0\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overall Quality of Rapid Experience = 10<\/li>\n\n\n\n<li>Appearance and Ease of Use of the website = 7<\/li>\n\n\n\n<li>Enough Product Choice = Yes<\/li>\n\n\n\n<li>How Competitive = Very<\/li>\n\n\n\n<li>Goods Arrived = As Expected<\/li>\n\n\n\n<li>Goods Well Packaged and Arrived In Good Order = Yes<\/li>\n\n\n\n<li>Quality of Communications = Impressive<\/li>\n\n\n\n<li>Received Good Value For Money = Yes<\/li>\n\n\n\n<li>Use Us Again = Yes<\/li>\n\n\n\n<li>Recommend Us = Yes<\/li>\n\n\n\n<li>Receive Monthly Newsletter = Yes<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_f45dfb-c4, .wp-block-kadence-advancedheading.kt-adv-heading624_f45dfb-c4[data-kb-block=\"kb-adv-heading624_f45dfb-c4\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_f45dfb-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_f45dfb-c4[data-kb-block=\"kb-adv-heading624_f45dfb-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_f45dfb-c4 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading624_f45dfb-c4\">Our response:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_49b3c9-e1, .wp-block-kadence-advancedheading.kt-adv-heading624_49b3c9-e1[data-kb-block=\"kb-adv-heading624_49b3c9-e1\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_49b3c9-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_49b3c9-e1[data-kb-block=\"kb-adv-heading624_49b3c9-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_49b3c9-e1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading624_49b3c9-e1\">After thanking the customer for taking the time to complete the feedback, we highlighted the fact that they had\u00a0marked us &#8216;7&#8217; for Appearance and Ease of Use of the website, referencing their additional comments which focused on a few niggles with functionality and accessing pictures. Having received feedback from previous customers about the website, we had already taken note of the issues brought to our attention and had begun implementing significant changes to bring about a better overall user experience.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_e70861-80, .wp-block-kadence-advancedheading.kt-adv-heading624_e70861-80[data-kb-block=\"kb-adv-heading624_e70861-80\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_e70861-80 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_e70861-80[data-kb-block=\"kb-adv-heading624_e70861-80\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_e70861-80 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading624_e70861-80\">We were able to share with this particular customer that his points had been of great interest to us, and that some exciting news was about to be announced, news we would like to share with you all now.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_d1744c-69, .wp-block-kadence-advancedheading.kt-adv-heading624_d1744c-69[data-kb-block=\"kb-adv-heading624_d1744c-69\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_d1744c-69 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_d1744c-69[data-kb-block=\"kb-adv-heading624_d1744c-69\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_d1744c-69 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading624_d1744c-69\">Rapid is currently in the process of having the website extensively updated with a brand new design, courtesy of\u00a0<a href=\"https:\/\/www.mustardhot.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mustard Design Consultant<\/a>s.\u00a0The grand &#8216;go live&#8217; will be on April 1st, which also happens to be our 25 Birthday (but more on that later!!!!) and customers browsing for welding products can be promised a new and updated website that is also tablet and mobile friendly, simplifying the whole experience, just as you requested.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-d31808f88bc7d0c500899cac884a9faa\">Customers response:\u00a0<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">&#8220;Thanks for the acknowledgement, a\u00a0first. I have received acknowledgments for feedback before but this is the first time I know one has been read and answered personally.<br>11\/10 for communication, even more impressed.<br>Look forward to seeing the new site.&#8221;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_400c60-04, .wp-block-kadence-advancedheading.kt-adv-heading624_400c60-04[data-kb-block=\"kb-adv-heading624_400c60-04\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_400c60-04 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_400c60-04[data-kb-block=\"kb-adv-heading624_400c60-04\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_400c60-04 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading624_400c60-04\">So there you have it, proof that we<strong>\u00a0really do listen\u00a0<\/strong>to what our valued customers have to say.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_96dd99-5c, .wp-block-kadence-advancedheading.kt-adv-heading624_96dd99-5c[data-kb-block=\"kb-adv-heading624_96dd99-5c\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_96dd99-5c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_96dd99-5c[data-kb-block=\"kb-adv-heading624_96dd99-5c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_96dd99-5c wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading624_96dd99-5c\">Welcome To The Rapid Experience<\/p>\n\n\n<style>.kb-image624_25dd96-5f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image624_25dd96-5f\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/rapidweldingbl.wpenginepowered.com\/wp-content\/uploads\/2024\/10\/image-1.png\" alt=\"\" class=\"kb-img wp-image-570\" srcset=\"https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/image-1.png 200w, https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/image-1-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading624_8faa17-d0, .wp-block-kadence-advancedheading.kt-adv-heading624_8faa17-d0[data-kb-block=\"kb-adv-heading624_8faa17-d0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading624_8faa17-d0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading624_8faa17-d0[data-kb-block=\"kb-adv-heading624_8faa17-d0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading624_8faa17-d0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading624_8faa17-d0\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Inviting all our customers to complete a short feedback survey following a purchase\/order is standard practice. It is completely optional, but a very useful tool in ensuring that we provide all our customers with the best possible experience when purchasing welding supplies, a matter that has always been and will&#8230;<\/p>\n","protected":false},"author":1,"featured_media":626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[15,575],"tags":[23,338,146,765,412,151],"class_list":["post-624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-blog-2015","tag-customer-review","tag-customers","tag-feedback","tag-r2015","tag-supplies","tag-welding"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Feedback ... We really do listen! - Rapid Welding Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Feedback ... We really do listen! - Rapid Welding Blog\" \/>\n<meta property=\"og:description\" content=\"Inviting all our customers to complete a short feedback survey following a purchase\/order is standard practice. It is completely optional, but a very useful tool in ensuring that we provide all our customers with the best possible experience when purchasing welding supplies, a matter that has always been and will...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/\" \/>\n<meta property=\"og:site_name\" content=\"Rapid Welding Blog\" \/>\n<meta property=\"article:published_time\" content=\"2015-03-04T14:52:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-14T11:41:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/listening-ear-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"481\" \/>\n\t<meta property=\"og:image:height\" content=\"481\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rapid Welding\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rapid Welding\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/\"},\"author\":{\"name\":\"Rapid Welding\",\"@id\":\"https:\/\/rapidwelding.com\/blog\/#\/schema\/person\/c6ed7721da91120f736bed90815be71b\"},\"headline\":\"Customer Feedback &#8230; We really do listen!\",\"datePublished\":\"2015-03-04T14:52:00+00:00\",\"dateModified\":\"2025-03-14T11:41:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/\"},\"wordCount\":385,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/rapidwelding.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/rapidwelding.com\/blog\/wp-content\/uploads\/2024\/10\/listening-ear-1.jpg\",\"keywords\":[\"Customer Review\",\"customers\",\"feedback\",\"R2015\",\"supplies\",\"welding\"],\"articleSection\":[\"Blog\",\"Blog - 2015\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/\",\"url\":\"https:\/\/rapidwelding.com\/blog\/articles\/customer-feedback-we-really-do-listen\/\",\"name\":\"Customer Feedback ... 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