Customer Feedback Feedback is always important to us and we wanted to share this amazing positivity from one of our of lovely customers….. “I’ve always said that you can’t judge a company by things like this (machine fault), but you can judge them by their response and how they handle it….
The Kemppi ArcValidator is a systematic and accurate validation solution for our customers that links both workshop and office-based process, meeting both local quality control and national validation standards requirements to EN 50504 and IEC EN 60974-14. At Rapid we have 3 validators, and 6 members of staff in our service…
Rapid’s Service Manager, James Edwards, has been with Rapid most of his working life having started with us aged 17. Sixteen years later, James has worked his way up from Trainee Service Engineer to his current role as Service Manager. As well as his ‘hands on’ role in servicing, maintenance and…
Recently a MasterTig ACDC 3500 machine was recently spotted by one of our reps in a workshop during a site visit, the customer had written the machine off thinking it wasn’t worth being repaired due to its age. The MasterTig was bought in 2000 and used sporadically until about a…
When equipment goes wrong, it’s usually at a time when you need it working at its best. Having to part with welding machinery for it to be repaired or serviced can be inconvenient, and in some cases costly to production, which is why choosing a fully approved warranty and repair…