Recently a MasterTig ACDC 3500 machine was recently spotted by one of our reps in a workshop during a site visit, the customer had written the machine off thinking it wasn’t worth being repaired due to its age. The MasterTig was bought in 2000 and used sporadically until about a year ago when a fault emerged, and it was no longer used.
After a quick assessment from our Service Department it turns out the water cooler needed repairing. With a service, repair on the water cooler and a very good clean carried out by our Service Manager, James the machine has been returned to the customer to be used for many more years to come.
If you have any welding equipment or machines which require some attention, don’t hesitate to contact our Service Department for an assessment.
Why choose Rapid’s Service Department?
• We are ISO9001 registered, so you’re assured of a quality service.
• We employ 5 full time service personnel, over 3 sites, and hold a large stock of repair parts for a quick turnaround of your machines.
• All our engineers are fully factory trained by major suppliers, meaning we’re a fully approved warranty and repair centre for all our brands. Your machines are repaired by competent trained engineers, saving time and money.
•All our test equipment is in calibration back to national standards. This means you can be sure our testing is accurate. Calibration certificates for our test equipment are easily available online.
•We have a fully equipped machine workshop, allowing fabrication of parts for older or obscure machines. This means we can work on machines where parts are no longer available, extending the lifetime of your machine fleet.
• Machine asset list, with historical service / repair information and costs available on our customer portal (machines we have validated or worked on). Let’s you easily see which machines are costing you most money on repairs.
• Machine Inspection and Validation Certificates and Product Test Certificates are available any time online, with easy access for you.
For more information or to contact Rapid’s Service Department please email servicedept@rapidwelding.com or call 01489 779324.
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